HARDWARE SUPPORT

Thanks to our experience in servicing computer systems, networks, storage devices and peripherals, we are the vendor of choice for hardware support.
HSC delivers comprehensive support to your company and environments of all types, including desktops, client/server, print and mobile professionals.
We ensure total life-cycle support for multivendor hardware products and many third-party products from today’s leading vendors. HW services cover a full range of proven preventive, diagnostic, remedial, and repair services.
Our Service Delivery Centres deliver problem-solving assistance via telephone or Internet 24/7, 365 days of the year.
A nationwide body of certified service professionals with technical certifications assures customer satisfaction.

HSC’s services

• Basic hardware warranty
  during normal working hours, response time next business day
• HW warranty upgrade with guaranteed response times within four hours
  and extended coverage up to 7days a week, 24 hours a day
• Basic HW maintenance (after warranty services)
  during normal working hours, response time next business day
• Extended HW maintenance with guaranteed response times within four
  hours and extended coverage up to 7 days a week, 24 hours a day
• Advanced HW maintenance, guaranteed response time within 2 hours,
  guaranteed repair time, dedicated spare parts, dedicated account manager

Deliverables

• Problem diagnosis
• Onsite repair
• Travel
• Spare parts
• Preventive maintenance
• Field change orders
• Technical escalation management
• Outsourcing

Areas of expertise

• Server
• Clients
• Monitor
• Printers
• Scanners
• Network infrastructure
• Storage systems
• Devices
• PDAs

Typical model of operation

Receive call via HSC and register ticket in the system

Coordinate + plan mission, including preparation of spare parts

Incident mission
- Repairs (ideally at customer’s premises, if not possible at HSC site this case replacement service providing a swap-out unit)
- Asset management
- Basis imaging (installing OS and standard applications at customer’s premises)

Preventive maintainance
- Clean/Exchange spare parts/Firmware upgrades

IMAC-Our speciality

Install, move, add, and change (IMAC) activities are an integral part of any IT organization's asset and service management initiatives. Many organizations are under pressure to out-task elements of desktop, LAN, and infrastructure operations, and change management activities are most often bundled into these assignments. Clients need to hire out-taskers that are investing heavily in automation, have integrated process architectures for IMAC, and provide the business with end user SLAs. These efforts will not only reduce cost but also align spending with line-of-business demands.

INSTALL
Initial installation and personalization of IT systems including configuration, handling, implementation into local network infrastructure, user training and final cross check.

MOVE
Relocation of IT systems including functional tests, packing + logistics, handling and installation and the final set-up of the system.

ADD
Software + hardware enhancements including functional testing, checking HW+SW components, assembly and integration, installation of SW, training and documentation.

CHANGE
Software + hardware changes similar to Add services, including recirculation and disposal of uninstalled components, data backup and recovery.